bi448 Privacy Policy — Your Information Is Our Responsibility

Introduction & Purpose

bi448 is a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our highest responsibilities. This Privacy Policy explains what information bi448 collects, how that information is used, who it may be shared with, and what measures we take to protect your information.

This policy may be updated from time to time. For significant changes, we will notify you by email or post a notice on the platform. Continued use of the site after any changes will be considered acceptance of the updated policy.

What Information We Collect

The following types of information may be collected for account registration and service delivery on the bi448 platform:

2.1 Personal Identity Information

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number
• Identity document details (national ID or passport — if required)

2.2 Financial and Transaction Information

• Deposit and withdrawal transaction history
• Payment method details used (bKash, Nagad, Rocket, or bank account)
• Wallet balance and bonus history

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Session duration and login logs
• Information collected through cookies and tracking technologies

2.4 Gaming Activity Information

• Play history and preferred game categories
• Betting patterns and gaming behavior
• VIP level and reward points history

Purpose and Use of Information Collection

bi448 uses your personal information only for the following purposes:

3.1 Account Management and Service Delivery

Information is required to create, verify, and manage your account. This information is used to ensure secure login and to verify your identity.

3.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests and to deliver bonuses and rewards correctly. All financial transactions are handled through secure SSL encryption.

3.3 Customer Support

When you seek support via live chat or email, your account information helps resolve the issue quickly.

3.4 Responsible Gaming Monitoring

By analysing your gaming behaviour, we identify possible signs of problem gambling and provide support when needed. This is entirely for your protection.

3.5 Security and Fraud Prevention

Technical information is used to protect accounts and prevent fraud and unauthorised access.

3.6 Service Improvement

Aggregate data is analysed to improve the user experience, add new features, and enhance platform performance.

Information Sharing & Third Parties

bi448 never sells your personal information to third parties for commercial purposes. However, specific information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and bank transfer service providers.
• Technology partners: Technology service providers engaged to operate the platform, who work under strict confidentiality agreements.
• Legal obligations: Information may need to be disclosed in accordance with a court order or direction from a lawful authority.
• Fraud prevention: In cases of serious fraud or security threats, relevant information may be shared with the appropriate authorities.

Cookies & Tracking Technologies

The bi448 website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Used to maintain login sessions and ensure security. The platform will not function properly without these cookies.
• Functional cookies: Used to remember your language preferences and account settings.
• Analytical cookies: Help improve the platform by analysing user behaviour.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some key features of the site.

Data Protection Measures

bi448 has put the following technical and organisational measures in place to ensure the security of your information:

• SSL/TLS encryption: All data transfers are protected with 128-bit or higher encryption.
• Secure server infrastructure: Industry-standard secure servers and firewalls are used for data storage.
• Access control: Only authorised staff may access your information for specific, necessary purposes.
• Two-factor verification: Additional verification is in place to protect your account.
• Regular security audits: Routine system audits are conducted to identify vulnerabilities.
• Data backup: Secure backup systems are maintained to protect information.

Data Retention Period

bi448 retains your personal information only for as long as necessary. Specifically:

• Account information is retained for as long as your account remains active.
• Financial transaction records are kept for the period required by legal obligations.
• Even after an account is closed, certain information may be retained for a defined period to fulfil applicable legal or regulatory obligations.
• Gaming history is retained for the applicable period for the purposes of responsible gaming and fraud prevention.

Your Rights

As a user of the bi448 platform, you have the following rights:

8.1 Right to Access

You may contact us at any time to find out what information is held about you.

8.2 Right to Rectification

If any of your personal information is incorrect, you may request a correction. You can update much of your information directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, where legal obligations or legitimate interests exist, it may not be possible to erase all information.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Right to Data Portability

You may request your personal information in a structured, commonly used format.

Protection of Minors

bi448 is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified during registration, and if an account belonging to a minor is identified, it will be closed immediately and the associated information will be deleted.

If you believe a minor is using this platform without your permission, please notify our support team immediately.

Third-Party Websites

The bi448 platform may occasionally reference third-party services. The privacy policies of those third parties are entirely separate, and we are not responsible for their data practices. You are advised to read the privacy policy of any third-party service before using it.

Policy Changes

bi448 reserves the right to update this privacy policy at any time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the site after changes will be considered acceptance of the updated policy.

You are advised to visit this page regularly to stay informed of the latest policy.

Contact Us

For any questions or concerns about this privacy policy, or for any requests regarding your information, please contact our customer support team:

• Live chat: Available 24 hours a day, 7 days a week from any page on the platform
• Email: [email protected]

Our support team is able to assist in both Bengali and English.